FAQ

What teams are playing in the AutoNation Curebowl?

American Conference vs. Sunbelt Conference – Click here for further details!

What other events are going on during Bowl Week?

What is the kickoff time?

Kickoff time is schedule for 5:30pm eastern standard time.

Where are the teams staying when in town?

Sunbelt Conference
Loews Portofino Bay Hotel
5601 Universal Blvd, Orlando, FL 32819

American Conference
Loews Royal Pacific Hotel
6300 Hollywood Way, Orlando, FL 32819

At the game can we come in and out of the stadium as we please?

No, your game ticket is only valid for one entry. Entering, leaving, and then attempting to re-enter the stadium is prohibited and strictly enforced.

Can fans meet the players in any capacity or be allowed to get into the locker room?

There will not be a meet and greet between fans and players. Locker Rooms are off limits to everyone other than team officials and their appointed representatives.

Can I bring my animal to the game?

Orlando Venues welcomes Guide or Assistance dogs utilized by the disabled or visually impaired. All other animals are prohibited.

Are there any ATMs at the stadium for our use?

For your convenience, there are a few locations both inside and outside the stadium depending on the size of the event. Primary locations include west breezeway area of the Camping World Stadium Varsity Club (administration building) across from section 122, east concession stand area near section 110, outside Gate C and other others as determined by event needs.

Can I bring my bag, backpack and purse?

For security purposes, only small personal bags (purses, baby bags, etc.) will be permitted and may be subject to search at all entrances. Large bags, coolers, and backpacks are not permitted. There are no storage lockers on the premises so please leave all non-essential items in your vehicle. This event is subject to our CLEAR BAG POLICY. Please Click Here for all prohibited items.

CLEAR BAG POLICY

To provide a safer environment for the public and significantly expedite patron entry to Camping World Stadium, a ‘clear bag’ policy will be implemented. This policy limits the size and type of bags that may be brought into the stadium.

We strongly encourage patrons to not bring any type of bags, but have outlined which types of bags are permissible.

Patrons will be able to carry the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12″ x 6″ x 12.”
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bags, approximately the size of a hand, with or without a handle or strap can be taken into the stadium with one of the clear plastic bags.

An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.

Prohibited items include, but are not limited to:

  • Purses larger than a clutch bag
  • Coolers
  • Briefcases
  • Backpacks
  • Fanny packs
  • Cinch bags
  • Luggage of any kind
  • Computer bags and camera bags or any bag larger than the permissible size

Patrons will continue to be able to enjoy their tailgate activities in the parking lots and to do so with greater safety and the knowledge that their entry into the stadium will be smoother and faster. They also will continue to be able to carry items allowed into the stadium, such as binoculars, cameras, and smart phones.

To help address and clarify this policy, please see the Clear Bag Policy FAQs below:

Why has this bag policy been adopted?
Public safety and stadium security policies are reviewed each year as we look for ways to improve them. These proactive measures are meant to enhance safety inside the stadium and speed the security screening process for all fans to ensure an enjoyable experience as we strive for a safe and secure environment.

Are other venues limiting bags or doing enhanced screening?
Yes. A clear bag policy has been adopted by numerous college stadiums, the NFL and other venues that host other entertainment events. The limitations on bag size and style is a further enhancement for safety.

How does the new Clear Bag Policy improve public safety?
The clear bag is easily and quickly searched and greatly reduces faulty bagsearches. It also supports the Department of Homeland Security’s “If You See Something, Say Something” campaign.

How does this make it more convenient for fans?
This will enable us to move fans through our security check points much faster. A standard size bag eliminates the need for bag templates to check bag sizes. It will allow stadium staff to be more efficient and effective in checking bags that are brought into the stadium. Fans will also enjoy an improved sense of safety.

How many bags can each person bring into the stadium?
Each ticket holder can bring in one large clear bag, either a one gallon Ziploc-style bag or the 12” by 6″ by 12″ clear bag, plus a small clutch. The larger clearbag must be a standard 12″ by 6″ by 12″ bag made of clear PVC vinyl and is easily searched. The one-gallon Ziploc style bag is readily available, inexpensive and easily searched. The small clutch allows privacy for small personal items and is easily searched.

Can fans carry cameras, binoculars, smart phones or tablets separately from what they put in a clear bag?
Yes. Binoculars, a phone or approved cameras can be carried into the stadium so long as it is not in its own bag. This is not a further restriction on items that fans have been able to bring into the stadium. It is only a restriction on the type of container used to carry approved items.

Have the prohibited Items changed as well, with this new bag policy?
No. All permitted and prohibited items remain the same as last season, other than bags that do not meet the new Clear Bag Policy. For a list of allowable and prohibited items, visit the Camping World Stadium website here.

Are seat cushions allowed to be carried into the stadium?
Yes. Soft, flexible seat cushions without pockets may be carried into the stadium. Large traditional seat cushions that have pockets, zippers, compartments or covers are not permitted. Seat cushions that have rigid frames are not permitted.

What happens if I show up at the gate with a bag that is not permitted?
Fans carrying bags that do not comply with the Clear Bag Policy will be asked to return their bags to their vehicle and transfer their belongings to an approved clear plastic bag before entering the venue.

If I have special medical equipment I need to have with me at all times, where do I put that?
An exception will be made for bags containing medically necessary items after proper inspection at the point of entry.

Are all purses prohibited?
No. Small clutch purses, with or without a handle or strap, are permitted along with either the 12″ by 6″ by 12″ clear tote bags or the one-gallon Ziploc-style bags. This should enable you to carry the same items that you have in previous years.

What about diaper bags?
Diapers may be carried in a permissible 12″x6″x12″ clear bag. Each member of a family, including children, will be allowed to carry an approved clear bagand a clutch purse into the stadium.

What can guests expect at the gates at Camping World Stadium?
Fans with approved clear bags will have their bags checked at the gates. All fans will be asked to remove cell phones, cameras, sunglass cases and other large metal objects from their pockets.

Does this mean it’s going to take longer to enter the stadium?
Camping World Stadium is making every effort to ensure that this security enhancement doesn’t slow down the process of getting into the game. Initially, as with any new process, fans may experience longer wait times. We will have extra staff on duty to help facilitate the quickest entry possible. We encourage fans to arrive at the stadium 30 minutes prior than normal to mitigate wait times.

What can I do to help get into the stadium quickly?
Arrive early, know which items are prohibited and avoid bringing a bag, if at all possible. Gates open two hours prior to kickoff.

Do I have to put everything I’m carrying into the permissible bags?
No. We are limiting only the type of bags carried into the venue, not items that you normally bring to a game. Therefore, you can carry items in your pockets or jacket (such as keys, makeup, feminine products, comb, phone, wallet, credit cards, etc.) if you choose not to put them in a clear bag or clutch. And you can carry a blanket over your arms, and binoculars and/or camera around your neck or in your hands without the case. You can use the clear bag and clutch to carry other items. You will continue to have the flexibility to bring a wide variety of approved items into the venue. Every member of your family may carry in one permissible bag.

Where can I purchase additional tickets on game day?

Tickets can be purchased on game day at the Camping World Stadium North Box Office. The North Box Office is located near Gate A on Church Street and will open at 2:00 PM.

Where is will-call?

Tickets previously purchased through Ticketmaster or the Orlando Sports Foundation will be available for pick up at the North Box Office located near Gate A on Church Street. A picture ID is required to pick up tickets and it must match the person whose name is on the order.

My ticket says “Indoor Club” or “Open Air Club”, what does that mean?

Please visit HERE and refer to the section on “Premium Areas” for additional information.

Does my child need a ticket?

All children who have reached their second birthday by the date of the game require a ticket for entry. Children under the age of 2 do not require a ticket and may sit on an adult’s lap.

Where can I park my vehicle?

Parking is available in pre-paid lots surrounding the Camping World Stadium. We strongly recommend you order parking permits in advance as the on-site parking lots will sell out before game day. Please visit HERE for more information and a parking map.

Is there Shuttle Service?

Yes.

Shuttle Hours of Operation

  • 1 p.m. / Shuttle service begins
  • 1.5 hours post-event / Shuttle service ends

Shuttle Locations:
Pre-Game Shuttle Pick Up Locations:

  • #1: Hughey Avenue & Pine Street
  • #2: South Street & Division Avenue

Drop Off at Stadium: Nashville Avenue & Church Street

Post-Game Shuttle Drop Off Location: *PLEASE NOTE THE DIFFERENCE IN LOCATION FROM PRE-GAME SHUTTLE LOCATIONS

  • #1: Division & Pine Street

If we lose an item where can see if it has been found?

Lost and Found is located in the stadium superintendent’s office across from the press box elevators near section 128.

When do the doors open for the game?

Doors to the stadium will open by 4:30 PM.

What credit cards are accepted in the stadium?

American Express, MasterCard, Visa and Discover credit cards are accepted at stationary concession stands. Cash only may be required for mobile vendors

What food choices will we have in the concession stands?

Concession stands will offer a wide variety of food choices for our game. Selections range from traditional gameday food (hamburgers, hotdogs, popcorn, and peanuts) to healthier selections (grilled chicken sandwiches and fruit).

Can I bring my professional camera to shoot pictures at the game with my long lens?

Detachable camera lenses 6in or longer are not permitted. Point and shoot cameras are permitted.

What items are prohibited inside the stadium?

To ensure the safest environment possible, the City of Orlando and the Orlando Citrus Bowl prohibit the following items from being brought through the gates of the stadium:
Air Horns / Bottles / Cameras with detachable lenses and or lenses 6in. or longer / Cans / Carts / Coolers / Cycles / Fireworks / Hard Containers / Illegal Drugs / Laptops / Large Backpacks / Laser Pointers / Megaphones / Outside food and beverage / poles larger than 12 in. / Selfie Sticks / Signs with indecent or derogatory comments / Signs larger than 11 x 17 / Skates / Skateboards / Umbrellas / Video or Audio recorders. For a complete and comprehensive list of prohibited items, please visit www.curebowl.com/stadium

Do I have cellular service and wi-fi in the stadium?

There is no wi-fi available to fans. There is limited cellular service inside the stadium, depending on your cell phone provider.

Can I smoke in the stadium?

Smoking is permitted only in designated areas of the stadium, smoking is not permitted in the stands or hallways of the stadium.

How many restrooms are in the stadium?

Camping World Stadium has 75 restrooms – 25 on the Field level, 32 on the Plaza level and 18 on the Terrace level.

Can I bring my stroller to the game?

Strollers are not permitted in the stadium.